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■ Information Regarding Issues When Using the Application

1. Information Regarding Login and Payment Errors

- If you are experiencing issues with the Lotte Cinema application login or payment, please contact the Customer Center (1544-8855) with your Lotte Cinema ID, device information, date of occurrence, and specific details of the problem for prompt and detailed assistance.

2. Information Regarding App Update or Installation Errors

- Due to errors within the Google Play Store itself, app updates or initial installations may not proceed properly.

- Please try again after deleting data and cache via [Settings - Applications - Google Play Store - Storage] on your mobile device.

3. Other Matters

- To ensure a smooth experience with the Lotte Cinema mobile app, we recommend installing it on an Android OS 8.1 or higher environment.

- If you encounter any problems while using the app, please contact the Customer Center (1544-8855).

* We are constantly strengthening security and monitoring to protect your information and ensure safe application usage, so please use the app with peace of mind. ■ Introduction to Key Features

1. There are so many things to enjoy at Lotte Cinema right now.

2. Don't miss out on popular movies or the titles selected by Lotte Cinema.

3. From concerts to sports broadcasts, it's more than just watching live.

4. There is always something special, from stage greetings and premieres to discounts.

5. You can order immediately without waiting in line.

■ Lotte Cinema Access Permission Guide

1. Required Access Permissions

- Device and App History: Bug fixes and usability improvements

2. Optional Access Permissions

- Notifications: Notifications for major events and benefits

- Location Information: Information on nearby movie theaters (Ticket Reservations, Baro Popcorn)

- Camera: QR code/barcode reading, uploading photo and video files for Customer Center 1:1 inquiries / Lotte Cinema Point Mission (Offer Wall) inquiries

- Address Book: Gifting tickets and store items

- Biometric Authentication: Providing easy login features

- Display over other apps: Creating a pop-up window when viewing movie trends

* Even if you do not agree to the optional access permissions, you can still use the service excluding the functions associated with those permissions.

* How to change access permissions: Phone Settings > Lotte Cinema