MBNA Mobile App

New to our app?

At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app.

Account management stuff

• Log in quickly and securely with Touch ID, Face ID or three characters from your memorable information

• Manage your account – check balances and pending payments

• View your PIN or request a new one

• Easily request a new card, report lost or stolen cards, freeze them and order replacements

• Quickly find and view transactions and statements

• Update your contact details

You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’.

Getting started

It’s quick and easy. You’ll need:

• The phone number that you’ve registered with us

• An MBNA credit card

Keeping you safe online

We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with.

How we’ll contact you

Using our app won’t affect how we contact you. Our emails will address you by your title and surname and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from Halifax. Be wary of any message that differs from this – it could be a scam.

Important information

Your phone’s signal and functionality may affect your service. Terms and conditions apply.

When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.

Touch ID requires at least iPhone 6s running iOS 14.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).

Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply.

Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.

Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services.

Credit is available, subject to status, to UK residents aged 18 or over.

Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.

LEGAL INFORMATION

This app is designed and intended for MBNA UK customers to access and service UK personal products. It should only be downloaded for this purpose.

While this app can be downloaded from App Stores in other countries, this does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer to enter into a customer relationship between the person downloading the app and MBNA.

The confirmation that this product or service complies with European Union law is made to Apple to enable it to satisfy its compliance requirements under applicable European Union law. It does not constitute any representation, warranty, or statement to any person and should not be relied upon to enter into any contract.