U+휴대폰 분실/파손 보험

U+ Mobile Phone Insurance Compensation Application (Lost/Damage Reporting and Tracking)

[Basic App Information]

- This is the official U+ Mobile Phone Insurance app, developed and operated by KB Insurance, for customers who have subscribed to LGU+ mobile phone loss/damage insurance. (Not available to customers with insurance from other carriers.)

- This app allows you to file claims for loss or damage, depending on your insurance product (smartphone/iPad/watch).

- This app is compatible with Android 9.0 or higher.

[Basic Information]

- For faster processing, use the app after repairs are completed at the A/S center.

- For lost items, please contact the U+ Customer Center (1644-5108) to request "Lost Phone Location" and "Report Lost."

[Usage Procedure and Screen Functions]

- (In case of damage) Log in → Report an accident → Submit required documents → Document review → Repair fee payment

- (In case of loss) Log in → Report an accident → Submit required documents → Document review → Select a compensation phone → Select a pickup method → ​​Track delivery status

- (General) Subscription status / Progress status / Compensation history / Compensation procedure information / Notices

[New Features]

1) You can log in according to your circumstances without a public certificate.

Mobile phone verification, credit card information verification

※If compensation application is not smooth due to issues such as smartphone performance or storage space, please apply through the website or the Compensation Center.

* Compensation Website: https://open.kbinsure.co.kr/ucare.html

* Compensation Customer Center: 1544-1110

2) Using the app minimizes the number of documents you need to submit. - (Common Documents): You only need to consent to three items in the app; there's no need to submit an "Insurance Claim Form" or a "Personal Information Processing Consent Form."

- (In the event of damage): You must take a photo of the required documents, such as the repair cost statement and payment receipt, and then register them.

- (In the event of loss): You do not need to submit a "Loss Report."

3) We provide instant, one-stop compensation application and status updates.

- (In the event of loss) You can select the compensation phone directly in the app and pay your deductible.

- (In the event of loss) Delivery is available upon receipt of the compensation phone (Seoul area only).

- (Progress Information): We provide step-by-step status updates: Accident report → Document review → Damage repair payment (In the event of loss, you can track the delivery of the compensation phone).

[APP Access Permissions Information]

- We provide information on the access permissions required for the service.

1) Required Access Permissions

- Phone: Access to make phone calls within the app

- Camera: Take photos for claim submission

- Storage (Photos/Videos): View photos for claim submission

[Privacy Policy]

https://www.kbinsure.co.kr/CU801020001.ec