RED & Moi

RED customer?

Simplify your daily life by downloading the RED & Moi app! 📲

With the RED & Moi app, it's easy, we made it simple ;)

🏠 HOME

• Access your RED subscriptions from your smartphone or tablet!

• In just a few clicks, check your usage status and your current RED benefits.

📊 MY USAGE

• View and download the details of your latest bills

• Track your usage in France and abroad:

o In France: view your multimedia purchases with the option to change your purchase limit, view the rates applied to and from your mobile line abroad.

o Abroad, with your personalized home screen: track your internet usage, calls, and SMS/MMS messages.

• Want a new phone or more data? Manage and adapt your subscription and your landline and mobile options according to your needs.

📂 MY OFFER

• Access and manage your accounts

• A single account for the whole family? It's possible!

With the RED & Me app, easily consolidate all your lines and those of your loved ones.

📝 MY INFORMATION

• Easily access your personal information

• Change of address? A new bank account details? Directly modify all your personal information in the "My information" section.

❔ HELP

• Blocked SIM card? The "Troubleshoot my mobile" section provides all the answers you need in case of loss, theft, unlocking, and more.

• Find all the answers to your questions with online help in the FAQ 24/7 and from your RED customer advisors Monday to Friday, 8 a.m. to 9 p.m.

• Already in contact with our customer service? Check your notifications; your RED advisor has probably already answered your question! • Track every step of your mobile and box order: from registration to order preparation, through delivery of your equipment, to activation of your services and line.

RED Box customer?

• A breakdown or incident? The "Troubleshoot my box" section allows you to check the status of your line to assess the network.

• Run the diagnostics to check the status of your box and find the solution to troubleshoot it.

• An issue? You can change your appointment with your box technician directly from your app.

• Access incident tracking directly after reporting it.

🔔NOTIFICATION CENTER

• Stay informed of your RED news via the notification center (new bill, order tracking, etc.)

• It is accessible directly from the top right of your screen. *****

Free download and use in mainland France (excluding mobile internet connection costs depending on the subscription plan). The RED & Moi app is only available to RED by SFR customers with a mobile plan or internet offer.