melmo（メルモ）

Make hospital visits easier and healthcare more accessible.

melmo allows you to make appointments, pre-send prescriptions, receive medication delivery, and manage your medication record all in one app.

Reservations are available at over 3,300 hospitals and clinics and over 17,000 pharmacies (as of August 2025).

*The name of the service changed from CLINICS to melmo in November 2025.

[Melmo Features]

■ Easy 24-hour reservations with the app

Make appointments at hospitals, clinics, pharmacies, and dental clinics anytime, anywhere.

Smooth and worry-free access for both unexpected and regular visits.

■ Automatic payment lets you leave without waiting to pay

If you register your credit card in the app,

payment will be automatically charged after your appointment, so you can leave without having to wait to pay.

■ Reduce wait times at the pharmacy by sending prescriptions in advance

By sending your prescriptions in advance, you can pick up your medication without waiting at the pharmacy.

■ Turn your smartphone into your medication notebook

Check your medication information instantly at any time on your smartphone.

You can also manage your family's medication information in one place and disclose it to the pharmacy.

■ Supports online medical consultations and medication instructions

Receive consultations from your regular doctor at home or on the go without having to visit the doctor.

Prescription medications can be delivered to your home as soon as the same day, making it easy to see a doctor even when you're busy or feeling unwell.

* As a general rule, online medical consultations require prior permission from a doctor for in-person consultations.

* Online consultations may not be available depending on your symptoms or illness. Especially for initial consultations, your doctor may request you to visit the hospital or another medical institution in person.

* Always consult your doctor before using this service.

[Recommended for the following people]

● I want to quickly make appointments with my regular doctor.

● I want to be able to make appointments from my smartphone 24 hours a day, without being tied down by time.

● I want to manage my appointments without forgetting my regular doctor visits.

● I want to easily manage everything from appointments to medication pickup.

● I want to be able to go to the doctor without having to take time between work.

● I have young children and don't want to wait at the hospital or pharmacy.

● I want to reduce waiting times at the reception and checkout.

● I want to use automatic payment so I can go home after my appointment without having to wait for payment.

● I want to see a doctor online when I'm busy or feeling unwell.

● I want to be able to do everything from my appointment to picking up my medication from home.

● I want my medication delivered to my home.

● I want to use a medication record book that can be linked to my pharmacy.

● I want to prevent forgetting to take my medication with a medication reminder.

● I want to send my prescription to the pharmacy in advance to reduce waiting times for pickup.

● I want to start treatment easily, such as for hay fever outpatient care.

[Usage]

■ App Usage Fee

Download and use are free.

■ Payment Methods

The following credit cards are required for appointments and consultations: VISA / Mastercard / American Express / JCB / Diners Club / Discover

■ Consultation Fees/Appointment Fees

Consultation fees apply, just like regular in-person consultations. Appointment fees may apply depending on the medical institution.

■ Service Area

Available only to residents of Japan (excluding those residing overseas).

[Contact Information]

For inquiries about usage or issues, please contact one of the following melmo patient consultation centers.

● Contact Form: https://clinics-support.medley.life/hc/ja/requests/new

● Email: melmo-support@medley.jp

※ Please check your spam filter to ensure you receive emails from medley.jp.