VIACTIV - Service

SIMPLE – DIGITAL – SECURE

With "VIACTIV - Service," we offer you top-tier digital customer service. Save valuable time and unnecessary trips to the mailbox! Our service app lets you handle many important matters quickly and easily online. Need to submit a sick note, get a refund, or change your contact information? You can manage all of this conveniently from your smartphone with our app. Just a few clicks. Wherever and whenever you want.

DIGITAL MAILBOX: BETTER OVERVIEW, FULL CONTROL

Prefer to communicate with us paperlessly? No problem! "VIACTIV - Service" features a digital mailbox. Here, you can securely receive and manage important documents. Stay up-to-date and keep track of everything!

QUICK & SECURE REGISTER

To use our service app securely, you need to register once. But don't worry: You can do this directly in the app in just a few steps.

Get started! Simply download the app, register, and launch!

CURRENT FEATURES

• Upload sick note

• Submit invoices

• Apply for maternity allowance

• Apply for domestic help

• Apply for child sickness benefit

• Apply for family insurance

• Apply for care benefits (respite care, short-term care, etc.)

• Apply for international health insurance certificate

• Order electronic health card

• Request substitute treatment certificate

• Complete accident questionnaire

• Change insurance status

• Send, receive, and manage documents

• Change personal data

• Important service numbers at a glance

SECURITY:

• 100% protection of your data

• 2-factor authentication before using the app

• Compliance with all legal data protection regulations

FURTHER DEVELOPMENT

VIACTIV is continuously developing its digital services and the features of the "VIACTIV - Service" app. We will keep you regularly informed about new features here. If you are missing a feature, simply send us an email to digital@viactiv.de. We look forward to your ideas!

REQUIREMENTS FOR USE

• Insured with VIACTIV health insurance

• No device with a modified operating system, e.g., jailbroken (unauthorized mechanism for bypassing security/usage restrictions)