The Shilla Hotels & Resorts

The mobile app provides a convenient way to use The Shilla, Shilla Monogram and Shilla Stay hotels. Shilla Rewards members can earn and redeem reward points in real time.

Shilla Hotel’s official mobile app is designed to offer a wide range of customer services and benefits including hotel room&dining bookings, Shilla Rewards membership services and promotional notifications.

1. Mobile App’s Key Features

- Membership: Sign up for the Shilla Rewards program. You can earn and redeem points in real time and view your points balance online.

- Coupons: On the mobile app, check out Shilla Rewards coupons available at your membership level.

- Reservations: Room and dining reservation services are available.

- Members Only : You can use our mobile check-in/check-out service in advance

- Special offers/events: Check out room packages and F&B promotions.

- Notifications: With notifications, you are informed of promotions and member benefits.

- Hotel information: You can access information about rooms, restaurants, wedding venues, banquet halls and other amenities.

- Multilingual support:

- The app supports four languages: English, Korean, Japanese and Chinese.

- Other features: The app allows you to submit your questions or suggestions.

2. Selective Access

- Notifications : Used to receive push notifications

- Camera: Used for scanning coupon barcodes and attaching photos in Customer Support

- Biometrics : Used for biometric login (Fingerprint/Face)

* If selective access is disabled, services are still available but access to certain services may be restricted.

** Hotel Shilla is seeking its mobile app users’ consent to app access, in accordance with Article 22-2 of the Promotion of Information and Communications Networks Utilization and Protection of Information Act.