Nelo: pay in quincenas

Top-Ups & Bills

Pay your water, electricity, gas, phone, and streaming bills in biweekly installments. Find providers like CFE, Telcel, Telmex, Naturgy; buy mobile top-ups for Telcel, Movistar, AT&T, and more.

The Best Way to Shop

Shop in biweekly installments at your favorite stores. Buy fashion, beauty, home decor, furniture, and electronics in Tienda Nelo, or explore stores like Amazon Mexico, Mercado Libre, SHEIN, Walmart, Liverpool, Zara, and more within the app.

Safe and Easy

With a security code and a single-use virtual card generated through the app, we ensure your purchases are secure and risk-free.

Financial Products Offered by Nelo

Nelo offers buy-now-pay-later (BNPL) financing for bill payments, services, products sold in Tienda Nelo, and products sold by other retailers. BNPL financing allows customers to split their purchases into up to 8 biweekly payments over a period of 120 days. Nelo also issues a credit card (Tarjeta Nelo) that can be used anywhere Mastercard is accepted.

Nelo VIP customers enjoy interest-free financing options on all BNPL purchases, and all customers enjoy interest-free financing on all products in Tienda Nelo.

The lending activities carried out by Nelo Mobile, S.A. de C.V. are supervised by PROFECO under the Federal Law of Consumer Protection and by the SAT under the Federal Law on the Prevention and Identification of Transactions Involving Illicit Resources.

Annual ordinary interest rate: 0%–162% excluding VAT.

Credit products are offered subject to creditworthiness and approval.

Example BNPL Loan

If you sign up and are approved for a $5,000 MXN credit line and choose to use $1,200 to purchase a pair of sneakers in Tienda Nelo on March 1, 2025, you’ll have the option to pay in four interest-free biweekly installments, as with all Tienda Nelo financing plans. You would pay $300 on March 14, $300 on March 28, $300 on April 15, and $300 on April 30.

If instead you decide to finance the purchase over six biweekly installments, you would pay a total financing fee of $336.00 MXN and $53.76 MXN in VAT, spread across your payments. You would pay $264.96 on March 14, $264.96 on March 28, $264.96 on April 15, $264.96 on April 30, $264.96 on May 15, and $264.96 on May 30.

Customer Service

Questions? We’re here to help

WhatsApp: +52 55 6458 6710

Email: hola@nelo.mx

Address: Plaza Villa de Madrid 1, 11th Floor, C.P. 06700 – Cuauhtémoc, Mexico City, Mexico.