my 楽天モバイル

[Major Features]

■ Check Data Usage

Check your remaining data and usage status at a glance with graphs.

You can also check your daily data usage and call/SMS charges.

■ Check Usage Charges

Check your monthly usage charges, payment status, and usage details.

You can also set up Rakuten Points to use for monthly payments.

■ Check/Change Contract Plan Details

Add or change optional services. You can also process SIM card replacements in the event of theft or loss, all from the app.

■ Support

You can search for your problem by selecting a category or searching by keyword in customer support.

If you need help, you can also ask a question via chat.

*Please note that chat responses may take some time depending on the volume of calls.

[Other Recommended Features]

・SNS Sharing

・Rakuten Points Usage Settings

・Rakuten Mail Settings Changes

・Various Procedures (SIM Card Replacement, Mobile Number Portability (MNP), Service Suspension, Cancellation)

・Carrier Billing

・Check Your Billing Details

・Setting and Changing Payment Methods

・Easy Application for Line Activation in as Little as 3 Minutes via the App

・Purchasing Products and Accessories

・Checking Your Application History

・Setting and Changing Subscriber Information

・AI Easy Identity Verification (eKYC)

▼Troubleshooting App Update Issues

Please see the link below:

https://r10.to/hwbb7R

▼About the my Rakuten Mobile App

https://network.mobile.rakuten.co.jp/guide/my-rakuten-mobile/

▼Frequently Asked Questions

Please see the customer support page below:

https://network.mobile.rakuten.co.jp/support/