Santalucía Seguros

With Santalucía Seguros, access your private area and manage your insurance quickly and securely from your mobile device. View your policies, review your coverage, download documents and copies of your receipts, pay outstanding bills, update your information, and track your claims—all in one app. You can also access your account using your fingerprint or facial recognition.

If your policy allows it, you can also consult your network of doctors and find a specialist. And as a customer, you can access Contigo, Santalucía's benefits program, directly from the app, offering discounts, promotions, and more savings for your everyday life.

Everything you can do in your customer area

• View insurance policies

Access information about your insurance policies, view your policies, and review coverage and documentation for each product.

• Download documentation and receipts

Download your insurance documentation and view copies of your receipts whenever you need them.

• Manage receipts and payment methods

View outstanding receipts and pay by card or direct debit. You can also review and update your payment methods.

• Report and track claims

Report a claim from anywhere and track its progress directly from the app.

• Health and medical directory

If your insurance includes it, you can view your medical directory, locate a doctor or specialist, and access the information available according to your coverage.

• Data, contact, and news

View your registration details, update your contact information, and stay up-to-date with news and services related to your policies.

• Savings with Contigo

From the app, you can access Contigo, Santalucía's customer program with discounts, promotions, and cashback or refund options to help you save money every day.

Frequently Asked Questions

How do I access my Santalucía private area?

If you are a customer, you can register and access your Private Area to view your insurance policies, receipts, and manage your account through the app.

How do I check my insurance policy?

From the app, you can access your insurance policies, view your policies, review coverage, and see documentation associated with each product.

How do I view or download my receipts?

In your customer area, you can view, download, and print your receipts, as well as check if you have any outstanding payments.

How do I pay an outstanding receipt?

The app allows you to pay receipts by card or direct debit.

How do I report a claim?

You can report a claim from the app and track its status to manage the incident more efficiently.

How do I modify my policy or update my information?

From the app, you can review your information, update your contact details, and manage information related to your insurance policies.

How do I find a doctor or specialist?

If your plan allows it, you can consult the medical directory and find a doctor or specialist based on your coverage.

What savings benefits does the app offer?

Through Contigo, customers can access discounts, promotions, cashback options, and reimbursements to generate savings.

Download Santalucía Seguros and access your customer area to view policies, manage receipts, report claims, review coverage, and take advantage of your savings benefits as a customer.