아톡비즈(기업용)-FMC, CRM, CTI, IVR

AtalkBiz Solution

You cannot register as a member of the Atok Biz service within the app, and it is an application provided to Atok corporate subscribers. Please log in using the ID information issued by Good Telecom.

Atok Biz includes functions necessary for general companies as well as functions for professional call centers, so only the necessary functions can be used on multiple devices (Web, tablet, smartphone, IP-Phone) through cloud or built-in type.

■ Atok Biz service main functions

※ Representative number

- Use national phone numbers, landline numbers, and internet phone numbers through the Atok Biz app.

※ Incoming call function

- You can designate incoming calls as sequential, simultaneous, or circular. Equally applicable to Web, APP, and IP-Phone

- Incoming calls are received in the order in which they are received, both overseas and within/outside the country.

※ Call forwarding function

- Convert incoming calls to Atok Biz to an external number

※ PBX function

- You can use the PBX function anywhere at home or abroad through wired, web, or APP, internal call / return function, and return function to an external number, not only within the organization.

※ Caller number display

- When making a call using the Atok Biz app, you can make a call by indicating the company's main number.

※ chatting

- Closed chat available only to members of the organization, chat room opening, file sharing function

※ Click to Dial

- Conveniently make calls on the web without having to dial the phone number every time on the phone

※ RBT (coloring)

- When receiving, a pre-designated sound source is transmitted to inform the sender,

※ IVR(ARS)

- Simultaneously applied to app, web, IP-Phone, calls pre-designated extension number when receiving, receives from Atok APP or other device

※ IVR message

- Automatically send pre-designated text after transmitting sound upon reception

※ Receiving pop-up

- When receiving, information about the sender is displayed in a pop-up (Web)

※ Personal/public address book

- Separate public/private synchronization of the address book function within the Atok Biz app, separate from the mobile phone's address book.

※ Organizational management

- Once opened as a group, management and modification functions are provided for members within the company.

※ conference

- Provides a shared board for inter-organizational video and audio conferences (up to 4 video and 16 audio participants)

※ CRM function (Web)

- Customer registration, consultation history, reply reservation, all information DB Excel upload and download functions

- Ability to add and modify required items

- Provides electronic signboard function,

- Reply reservation, survey function

※ Click to call

- Automatically send by clicking on the screen within CRM

※ Indicate receiving representative number

- If there are multiple main numbers, a pop-up will display where the incoming call is coming from.

※ ACD control

- Maximum waiting time priority

- Lowest call time priority

- Skill-based, maximum waiting time priority

- Skill-based, lowest waiting time priority

- Dedicated counselor only (if not available, priority is given to maximum waiting time)

- Dedicated counselor + maximum waiting time priority

- Previous call agent + maximum waiting time priority

- Priority is given to the agent on the previous call + lowest call time

- Equal distribution (Round Robin)

- Equal distribution + SKILL basis

- Equal distribution + dedicated agent routing + maximum waiting time

- Priority distribution of outgoing + incoming lowest call time

- Equal distribution + last call + maximum waiting time

※ Real-time call list

- Provides real-time call list by call type

※ Administrator page provided

- Provides call center and organization subscribers

- Organizational member management, DB, statistics management

※ Callback

- Automatic callback call after transmitting sound source

- Environment where you cannot receive a call (UnReg during a call), callback is called after a certain period of time

- Provide/download full list of callbacks and status change function

※ Transcription

- Full recording on necessary lines, separate recording site provided, FTP transfer function

※ Send and receive text messages from national representative number / MO

- Counseling APP sending and receiving function using SMS, LMS, MMS using national representative number

※SMS

- SMS, LMS, MMS sending function via web and app

※ statistics

- Provides detailed statistics/graph functions by agent, group, and period

caution:

Since Atokbiz uses internet data, data usage charges may apply when using it using wireless data from a mobile carrier rather than WiFi.

Be sure to check the data limit of your plan before using it.

※ App access permission information

The following permissions are required when using Atokbiz.

[Required access rights]

· Microphone: Voice message, call recording, video call

· Phone: Make a call

[Optional access rights]

· Nearby device: Bluetooth connection

· Location: Necessary to prevent fraudulent transactions and improve services

· Camera: Take photos, upload photos

· Files and Media: Upload photos

* You can use the service even if you do not allow optional access rights, but there may be restrictions on the use of some functions.

Website: http://biz.atalk.co.kr

Cafe: https://cafe.naver.com/atalkbiz

Blog: https://blog.naver.com/atalkbiz

Blog: https://atalkbiz.tistory.com

Service inquiries and sales inquiries

Tel: 070-8064-7000

https://talk.naver.com/ct/wc5e4d

http://biz.atalk.co.kr/support/contact

Please inquire about joining the website or contact us using the contact information below.

Developer contact information:

+82-2-557-1124

#1203, Hanshin IT Tower, 272 Digital-ro, Guro-gu, Seoul

Good Telecom Co., Ltd.